Dedicated Team Helps EarthLink Achieve Technical Excellence,Enhancing Customer Satisfaction by 30%
About
EarthLink is a leading service provider in the USA. They were facing a critical issue in modernizing and optimizing their technology stack. Our certified experts addressed the lack of in-house experts and resource constraints, leveraging the latest technologies to overcome the challenges.
30% Increase in Customer Satisfaction
$700,000 Saved in Annual Costs
Challenge
Technology infrastructure served as the backbone for EarthLink's business, ensuring customers are able to avail themselves of all the services. However, the company was significantly struggling to maintain and optimize these systems effectively, leading to delays which resulted in reduced customer satisfaction and increased frustration. The root cause of these challenges were:
Resource Constraints
EarthLink's internal teams were overburdened, struggling to keep up with rapidly growing demand of maintaining and optimizing their software applications. This resulted in delays, inefficiencies, reduced customer satisfaction and loyalty.
Lack of In-house Expertise
The company lacked the necessary in-house experts to develop and maintain their cloud-based services, leading to reliance on external vendors and lack of technical control.
Technical Modernization
EarthLink sought a partner who could help them to modernize and optimize the current technology ecosystem, enhance customer satisfaction and compete in the market. They looked for a team who could seamlessly work with their existing internal teams, providing expertise, guidance, and support at every step.
Solution
Our dedicated team of experts designed solutions to help EarthLink overcome resource constraints, modernize and optimize their IT systems, and achieve significant cost savings. Our approach was focused on expertise, trust, and collaboration to prioritize EarthLink's desirable goals.
Dedicated Team
We provided EarthLink with a team of dedicated experts and QA specialists who worked as an extension of their internal teams.
Comprehensive Development & QA Support
Our Comprehensive development & QA support , ensured that EarthLink’s software solutions were developed and maintained to the highest standards of quality, security, and performance.
Technical Approach
Our technical approach was designed to leverage latest technologies and trends. Ensuring that EarthLink’s technological infrastructure was scalable, efficient and highly optimized.
Frontend Development
Used React, a powerful Javascript library, to develop fast, scalable frontend with seamless user experience.
Backend Development
Utilized Node.Js, a high performance Javascript runtime, to develop efficient and robust backend applications that can handle complex business logic and integrations.
Database Management
Postgres is a highly regarded database management system regarded highly due to its power, scalability, and efficiency in handling large volumes of data.
API Development
Implemented GraphQL, it is a modern query language for APIs that completely shifts the paradigm of how the client applications interact with backend servers. With GraphQL we were able to develop flexible and scalable APIs that enabled efficient data retrieval and manipulation.
Type Script
Typescript, a statically typed Javascript superset. Through Typescript we were able to ensure the type safety, code maintainability and scalability in our development process.
Business Outcome
The results of our partnership with EarthLink were nothing short of remarkable. Our team of certified experts helped them to modernize and optimize their technology system, making significant improvements in customer satisfaction, and reducing costs.
Our team of seasoned experts, boasting an average of 8+ years of experience, delivered exceptional efficiency and expertise, exceeding EarthLink’s expectations by 25%.
Our budget-friendly remote development services resulted in a staggering 40% reduction in overhead and operational costs, translating to savings of $700,000 in the first year alone.
By leveraging our expertise, EarthLink was able to accelerate their technical transformation, achieving a remarkable 30% increase in customer satisfaction.